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Safe Harbor Policy

U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework Privacy Policy

General Information Services ("GIS") commitment to protecting the privacy of personal data has always been a top priority. As a consumer reporting agency regulated and governed by the federal Fair Credit Reporting Act (FCRA) and other applicable laws, GIS believes that a strong privacy policy is good business. Furthermore GIS makes full commitment to the privacy, security, integrity and confidentiality of all personal information that is received by GIS.

GIS complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. GIS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. GIS's certification is available at: To learn more about the Safe Harbor program, please visit

Safe Harbor Privacy Principles

1) Notice
GIS receives personal information from its clients in providing background screening services only for the purpose legally permissible such as employment and due diligence purposes. Consumers are provided a choice and means for limiting the use and disclosure of their Personal Information. Notices are provided in clear language when individuals are first asked to provide Personal Information to GIS, before GIS uses or discloses, the Information for a purpose other than for which it was originally collected. A consumer may find out more about the nature and scope of any inquiry that is made about them by contacting writing GIS at the mailing or email address provided below.

2) Choice
GIS offers individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For sensitive Personal Information, the GIS will provide individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. However where consumers choose to opt out does not mean the data will erased or deleted. Various particular laws and regulatory obligations require GIS to maintain data for a specific amount of time. However the data is not further disclosed after GIS receives such consumer opt out notifications.

3) Onward Transfers (Transfer to Third Parties)
GIS will provide consumer information only to our a) clients and their agents and b) subcontractor partners of GIS authorized to receive such information (e.g. court researchers or other professional service providers of data) GIS shall ensure that any third party for which Personal Information may be disclosed subscribes to the Safe Harbor Principles or are subject to law providing the same level of privacy protection as is required by the Safe Harbor Principles and agree in writing to provide an adequate level of privacy protection.

4) Access
GIS provides consumers a means to access to their Personal Information or consumer report. GIS allows the individual to correct, amend or delete inaccurate information collected about them in accordance to the FCRA or other applicable laws. Consumers that wish to access their reports may do so by calling (888)333-5696. Consumers will be asked to provide verification proof of identify for security purposes before their information is released.

5) Security
GIS take steps to protect against the loss, misuse, or unauthorized alteration of personally-identifiable information collected on consumers. GIS recognizes the importance of security for all personally-identifiable information collected on consumers. Once GIS receive personally-identifiable information, GIS take steps to protect its security on our systems. In the event we request or transmit sensitive information, GIS use accepted industry standards, such as 128-bit secure socket layer ("SSL") encryption. GIS strictly limits access to personally-identifiable information to those employees who need access in order to carry out their job responsibilities.

6) Data Integrity
GIS only processes consumer Personal Information in a way that is permissible in accordance with various laws and relevant for the purpose for which it was collected or authorized by the individual. GIS takes reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use. GIS cannot guarantee the accuracy of information nor is GIS responsible for any errors that may exist with public court records, government criminal sources or information from national consumer reporting agencies such as credit bureaus.

7) Enforcement
GIS conducts in-house verification methods to assure compliance with the Safe Harbor Frameworks. GIS periodically verifies that the policy is accurate, and conforms with the Safe Harbor Privacy Principles. GIS encourages consumers to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. Complaints and disputes can be resolved through GIS by contacting the GIS Disputes Department at P.O. Box 353, Chapin, South Carolina 29036, or by telephone at (866) 265-4917, or by email to

If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using JAMS Arbitration, Mediation, and ADR Services. They can be contacted here: or 800-352-5267.


This privacy policy may be amended from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

Contact Information, Questions, comments or complaints regarding the Company's Safe Harbor Policy or data collection and processing practices can be mailed or emailed to:

General Information Services
Attn: Chris Knoche, Compliance Manager
PO Box 353
Chapin, SC 29036

GIS prohibits the posting of any content that infringes or violates the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that your intellectual property right (or such a right that you are responsible for enforcing) is infringed by any content on the Site, please write to GIS at the address shown below, giving a written statement that contains: (a) identification of the copyrighted work and/or intellectual property right claimed to have been infringed; (b) identification of the allegedly infringing material on the Site that is requested to be removed; (c) your name, address, and daytime telephone number, and an e-mail address if available; (d) a statement that you have a good faith belief that the use of the copyrighted work and/or exercise of the intellectual property right is not authorized by the owner, its agent, or the law; (e) a statement that the information in the notification is accurate, and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of the right that is allegedly infringed; and (f) the signature of the intellectual property right owner or someone authorized on the owner's behalf to assert infringement of the right. GIS will remove any posted content that infringes the copyright or other intellectual property right of any person under US law upon receipt of such a statement (or any statement in conformance with 17 U.S.C. ยง 512(c)(3)). GIS' contact for submission of notices under this Section 4 is: General Counsel, General Information Services, 917 Chapin Road, Post Office Box 353, Chapin, SC 29036; telephone number (803) 941-9800.